Good morning,

It was reported by my customer that there is a user that seems to be
having some issues with logins that are handled by AD. We currently have
a simple IDM 3.5.1 setup, we are only using the eDirectory to A/D
driver, to sync users in the F/P (production) network, to an A/D domain
for citrix access. For the most part the system has been rock solid,
though every so often we have reports of users not sync'd to A/D.

That said on this user, SJACKSON, we were seeing an error previously
that said that the user was not associated with any policies (or
something to that effect I apologize for not having the correct syntax
here), further we are seeing in C1 -> under the "Other" tab an error
"CODE(-8032) Operation vetoed by policy)". When I checked the user
password status in iManager this morning it shows the user is sync'd
(green check mark), though in C1 it still reports the (-8032) error.

Where should I start looking for troubleshooting?

Thank you,


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