Hi there,
Users report occasionally getting a prompt asking for their passphrase
answer but the prompt does not provide the question that they need to
answer. This can make it harder to successfully type in the correct
answer since we have a list of five questions to choose from for NSL
enrolment. If they forgot which question they enrolled with then they
can't answer the prompt. I suppose they can attempt to answer all five
sequentially and hope to get luck but they won't like it.

If an administrator changes a user's password then that user will get a
prompt that does display the question that they enrolled with. We are
using NSL 7.0.2.

Why does the former scenario happen and what can be done to prevent


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