Why should customers pay for Priority support maintenance when response
time does not even meet Standard support maintenance? And if response
time is not met then what do we as customers get in exchange?

And is the response time only for the first contact with the customer
after a SR is opened or does it mean that we should get a response
within the response time through out the SR?

Thx,

Thomas


--
thsundel
------------------------------------------------------------------------
thsundel's Profile: http://forums.novell.com/member.php?userid=128
View this thread: http://forums.novell.com/showthread.php?t=453110